It is essential for a business to keep a competitive advantage by providing quality service to the customers. Yet the overwhelming increase in customer volume has affected the service delivery. Based on the findings gathered from the study of the manual system and the cost/benefit analysis, I recommend that the proposed project be taken to the next step, system analysis, so that a more in-depth study would be performed.
The following system requirements are recommended for the proposed system:
1. Database Management System. The DBMS will be the cornerstone for successful implementation of five other system recommendations:
