Lately, Company Calibration management noticed a decline in customer satisfaction as manifested by increased customer complaints. Management has traced the bulk of complaints to increased delivery times and excessive delays when booking scheduled maintenance.Coupled with the sudden unexpected success of Company Calibration, management and staff have not been able to maintain their commitment of excellent service to all their customers, resulting in lost business and a negative business image.
To better serve the customers, Munoz Calibration is planning have database of records and booking system. Alongside this move, the management is considering the implementation of a new computerized booking system which would smooth out business processes and operations.
It is for this reason that I performed a preliminary investigation to assess the feasibility of the requested system.
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