I have completed a preliminary investigation of the Company Calibration Center Booking System. The investigation was a result of a systems request from the manager of Company Calibration Center, on November 27, 2010.
Sunday, December 4, 2011
SYSTEM SUMMARY REQUEST
Lately, Company Calibration management noticed a decline in customer satisfaction as manifested by increased customer complaints. Management has traced the bulk of complaints to increased delivery times and excessive delays when booking scheduled maintenance.Coupled with the sudden unexpected success of Company Calibration, management and staff have not been able to maintain their commitment of excellent service to all their customers, resulting in lost business and a negative business image.
FINDINGS
On the basis of the organizational chart, I have analyzed and studied each staff’s functions in the general layout of the business. Interviews were set up with the manager and mechanics operations were observed. Current manual system documents were also reviewed.
RECOMMENDATIONS
It is essential for a business to keep a competitive advantage by providing quality service to the customers. Yet the overwhelming increase in customer volume has affected the service delivery. Based on the findings gathered from the study of the manual system and the cost/benefit analysis, I recommend that the proposed project be taken to the next step, system analysis, so that a more in-depth study would be performed.
The following system requirements are recommended for the proposed system:
1. Database Management System. The DBMS will be the cornerstone for successful implementation of five other system recommendations:
TIME AND COST ESTIMATES
I estimate that 1 month will be required for a program to perform the requested computerized invoicing system. Interviews will be scheduled with the manager, the cashier and the senior mechanic. Total of 48 hours of staff interviewing and observation is expected. The following is an estimate of costs for performing the systems analysis:
EXPECTED BENEFITS
EXPECTED BENEFITS
Tangible:
- Minimize and eventually eliminate customer complaints
- Reduce paper-based transactions, errors and costs
Intangible:
- Increase customer satisfaction
- Increase levels of service
- Improve information availability
- Enhance corporate image
- Reduce paper-based transactions, errors and costs
Intangible:
- Increase customer satisfaction
- Increase levels of service
- Improve information availability
- Enhance corporate image
FEASILBILITY STUDY
FEASILBILITY STUDY
TECHNICAL FEASIBILITY
The management will buy the equipments to be used (printer) and must maintain the computer and printer if there is a problem. The equipment must be checked by a technical assistance or an IT analyst.
Appendix
Appendix A
Company Calibration Center Organizational Chart
Manager
· Record keeping
· Suppliers
Requirements Checklist
Input
· The system should accept and store input regarding customer information such as
o owner’s name
o Address
o Contact number
o Customer’s vehicle information
Data Dictionary
Entity | Attribute | Alias | Desription | Data Type |
Customer | ||||
Name | refers to the customer's name | it contains the first name, midle initial and surname | string | |
address | refers to the customer's location | it contains the location where the customer can be track | string | |
contact no. | refers to the customer's phone number | it contains the personal or business contact number of the customer | number | |
date | Date | it contains the date when the customer has a transaction to the establishment | date/time | |
P roblems | problems | refers to the problem of the vehicle | it contains all the problems of the vehicle that the customer wants to be solved | string |
solved | refers to the solved problem of the vehicle | it contains all the solved problems of the vehicle | string | |
Books | transaction_no | refers to the number of every customer | it contains the number of how many transaction has a customer has | autonumber |
plate_no | refers to the plate_no of the vehicle | it contains the plate_no of the vehicle of the customer | string | |
date | refers to the date when the customer has a transaction | it contains the the date when the customer has a transaction | date/time | |
Vehicle | plate_no | refers to the plate_no of the vehicle | it contains the plate_no of the vehicle of the customer | string |
Engine | refers to the engine name of the vehicle | it contains the engine name of the vehicle | string | |
vehicle Name | refers to the vehicle name of the vehicle of the customer | it contains the vehicle name of the vehicle of the customer | string | |
color | refers to the color of the vehicle | it contains the the color of the vehicle | string |
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